Do you offer expedited shipping?

Yes, we do offer expedited shipping for domestic orders only for [$X] . Please keep in mind that the order processing can take up to [# of hours] .

How do I start a return?

Our return policy allows returns for [condition of product (e.g. unopened)] products purchased in the last [X days] . If you'd like to proceed with a return, please visit our Return Portal [link to return portal] . Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. Please note that [perishable / discounted / limited edition] items are not eligible for return. You can expect your refund to be processed within [X days] business days or fewer after our returns department receives the return.

What is your cancellation policy?

Orders can be canceled within 6 hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your order as it might already be in processing or shipment. If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

I'm having trouble logging in

Sorry about that. Please make sure you’ve created your account and then activated your account to log in to the new site. You should have gotten an email from us to activate the account. Need to resend the email? Please contact us by opening a ticket.

Will the MP3 Disc play in my player?

Sorry, we wouldn't know and there is no way for us to know. You would need to check with the manufacturer. These are CD-R discs w ith MP3 files on them. We can only guarantee the discs to play in a computer with a CD drive.

Do you offer free shipping?

We offer fast and free shipping for orders over $100 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 7 business days for the refund to reflect in your account.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage! Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

How do I make a return?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Return by mail Reach out to our customer support team at support@suthernpicker.com to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a USPS location. Note: There is a $10 shipping charge per order. Refund process Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. Non-Returnable items Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number into our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to 8 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Do you ship worldwide?

We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we currently don't ship to, please see during checkout: Please note that international shipments can take up to 30 days to arrive. If you have been waiting for more than 31 days to receive your order, please get in touch with our team to investigate the issue.

What’s your return policy?

Our return policy allows returns or exchanges for unopened / unused products purchased in the last 30 days. Please note that perishable / discounted / limited edition items are not eligible for return. You can expect your refund to be processed within 7 business days or fewer, after our returns department receives the returned item. If you'd like to start a return, please visit our Return Portal [link to return portal] .

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at support@suthernpicker.com. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

What is your shipping policy?

[No international shipping] Our standard shipping time within the U.S is about 5 to 7 business days, depending on the shipping method you chose. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. For additional questions about our shipping policy, please contact us at support@suthernpicker.com. International Shipping: Our standard shipping time internationally is up to 30 business days. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. For additional questions about our shipping policy, please contact us at support@suthernpicker.com.

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, unopened and unused, with all tags and packaging intact. Please note that sale items, refurbished products are not eligible. For returns or exchanges, please contact our customer support at support@suthernpicker.com. Refunds will be processed to the original payment method within 7 days of receiving the returned item.

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 7 business days. • Express Delivery: Typically arrives within 5 business days. • Premium Delivery: Typically arrives within 3 business days. • International Delivery: Typically arrives within 30 business days.

How do I apply promo/discount codes?

To apply a promo or discount code: • Proceed to checkout and enter your code in the "Add A Coupon" field. • Click Apply to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier. If you need additional assistance, please email our team.

What if my package gets lost or arrives damaged?

Lost packages At Suthern Picker, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@suthernpicker.com with your order number and any relevant details. Damaged packages We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support@suthernpicker.com within 8 hours of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

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